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Frequently Asked Questions
How do I enroll my facilitators onto the training portal?
Login to the lionheart.org website and navigate to the Group Management page. From here, select the Add user dropdown and either add one user or multiple users at a time. Enrolled users will automatically receive an email with their login credentials and instructions to access their Course Dashboard. (Tip: get them to check their spam folder if they haven’t received an email.)
I’m trying to add users from the Group Management page. After entering their name and email and clicking “Add user” it gives me the following error message: “Sorry, you can’t do that.”
Try clearing your browser cache and opening the page in an incognito browser. If the issue persists, try opening the window in an incognito browser. If you are still experiencing the issue, reach out to [email protected].
I know that my staff have completed the training but when I go to the Group Management page, it still says “Not Started” next to each user.
Try clearing your browser cache and opening the page in an incognito browser. If the issue persists, try opening the window in an incognito browser. If you are still experiencing the issue, reach out to [email protected].
How do I download the certificates of my staff who have completed the EQ2 Facilitator Training?
You can download certificates of all staff that have completed the EQ2 Facilitator Training by heading to the Group Management page, scrolling to the bottom, and clicking Generate Certificates. This will prompt a .zip download with the certificates of users who have completed the course.
How do I clear my cache?
Google Chrome
- Open Chrome.
- Click the three dots (⋮) in the top-right corner.
- Go to More tools → Clear browsing data.
- In the pop-up window, select Cached images and files.
- Choose a time range (select All time to clear everything).
- Click Clear data.
Mozilla Firefox
- Open Firefox.
- Click the menu button (☰) → Settings.
- Select Privacy & Security.
- Scroll to Cookies and Site Data, then click Clear Data.
- Check Cached Web Content, then click Clear.
Microsoft Edge
- Open Edge.
- Click the three dots (…) in the top-right corner → Settings.
- Select Privacy, search, and services.
- Under Clear browsing data, click Choose what to clear.
- Check Cached images and files, select a time range, then click Clear now.
Safari
- Open Safari.
Click Safari in the top menu → Settings (or Preferences).
Go to the Advanced tab and check Show Develop menu in menu bar.
In the top menu bar, click Develop → Empty Caches.
How do I purchase more EQ2 Handbooks and Facilitator Guides?
EQ2 resources are only available to purchase for agencies with an active EQ2 subscription. To purchase additional books, navigate to https://lionheart.org/lionheart-programs/eq2/additional-eq2-materials and enter password eq2extras.
We want EQ2 swag! Where can I buy merchandise?
Rightly so! We recently launched a large line of EQ2 merchandise, including newly designed posters, clothes, stickers, mugs, and more. All swag is available for purchase on this page: https://lionheart.org/our-products/lionheart-merchandise
How can I connect with the EQ2 community?
It’s important to the Lionheart team that we make the EQ2 community accessible to all EQ2 users! You can stay connected through the following channels:
- The EQ2 Community Board
- Quarterly EQ2 Community Coffee Hours (communicated via email)
- EQ2 Community Conversations webinars
I’m not receiving any Lionheart emails. What should I do?
To ensure uninterrupted email communication between our organizations, we recommend that you whitelist our email domain by adding @lionheart.org to your domain allow list so that emails from our organization are not blocked or filtered. You might need to ask your IT team to do a global whitelist.