If you have been enrolled in the online training portal, you will have received an email from The Lionheart Foundation with instructions and your credentials. If you haven’t received anything from us, be sure to check your spam folder. If you still can’t find your credentials, email [email protected].

Login credentials for the EQ2 App are different from the training portal. To access the online training, follow the sign in information emailed to you. For the EQ2 App, you’ll need to create an account and then enter your Agency Code (provided by Lionheart).

Try clearing your browser cache by following the instructions below. If the issue persists, try opening the window in an incognito browser. If you are still experiencing the issue, reach out to [email protected]. 

Try clearing your browser cache and opening the page in an incognito browser. If the issue persists, try opening the window in an incognito browser. If you are still experiencing the issue, reach out to [email protected]. 

Try clearing your browser cache and opening the page in an incognito browser. If the issue persists, try opening the window in an incognito browser. If you are still experiencing the issue, reach out to [email protected]. 

Google Chrome

1. Open Chrome.
2. Click the three dots (⋮) in the top-right corner.
3. Go to More tools → Clear browsing data.
4. In the pop-up window, select Cached images and files.
5. Choose a time range (select All time to clear everything).
6. Click Clear data.

Mozilla Firefox

1. Open Firefox.
2. Click the menu button (☰) → Settings.
3. Select Privacy & Security.
4. Scroll to Cookies and Site Data, then click Clear Data.
5. Check Cached Web Content, then click Clear.

Microsoft Edge

1. Open Edge.
2. Click the three dots (…) in the top-right corner → Settings.
3. Select Privacy, search, and services.
4. Under Clear browsing data, click Choose what to clear.
5. Check Cached images and files, select a time range, then click Clear now.

Safari

1. Open Safari.
   Click Safari in the top menu → Settings (or Preferences).

Go to the Advanced tab and check Show Develop menu in menu bar.
In the top menu bar, click Develop → Empty Caches.

EQ2 resources are only available to purchase for agencies with an active EQ2 subscription. To purchase additional books, navigate to https://lionheart.org/lionheart-programs/eq2/additional-eq2-materials and enter password eq2extras.

Rightly so! We recently launched a large line of EQ2 merchandise, including newly designed posters, clothes, stickers, mugs, and more. All swag is available for purchase on this page: https://lionheart.org/our-products/lionheart-merchandise 

It’s important to the Lionheart team that we make the EQ2 community accessible to all EQ2 users! You can stay connected through the following channels:

• The EQ2 Community Board
• Quarterly EQ2 Community Coffee Hours (communicated via email) 
• EQ2 Community Conversations webinars

To ensure uninterrupted email communication between our organizations, we recommend that you whitelist our email domain by adding @lionheart.org to your domain allow list so that emails from our organization are not blocked or filtered. You might need to ask your IT team to do a global whitelist.